Mystery Shopping

Measure your brand experience & Maximise Sales

The mystery shopper Malta is one of our most popular service in the retail sector. Maximise your sales, measure the quality of customer services and sales assistance, get an objective point of view for employee evaluation and assure regulatory compliance. Our bespoke service allows us to address specific issues and question marks that ultimately become a true extension to your workforce.

This is how we'll help you take your business forward

Step 1 Define

Our team sets out to define the project strategy by defining the objectives, the focus on product and service, before drafting the questions and KPI’s. We then allocate a suitable budget and shopper(s). Our mystery shopping method is often used by market research companies in Malta and organisations that wish to gather specific insights about a market or competitor.

Step 2 Conduct

The mystery shopping in Malta can be executed through various methods. According to the pre-defined parameters and objectives, this can be data collection and experience insights through physical presence, video, telephone, website and social media, incognito without prior announcement.

Step 3 Analyse

After conclusion of the data collection, our team focusses on the data analysis and visualisation. We benchmark against your competitive set where possible and compile an a digestible report with points of action, training needs and recommendations. Obtained insights deliver a significant contribution to corporate strategies and help brand compliance across all stores in Malta whilst maximising performance and the overall brand experience.