Once you and your leadership team have committed to taking an active approach towards enhancing your brand and customer experience, it is time to set the pace and gear up.
Podcasts are one of the fastest growing and convenient mediums to consume information and widen horizons. As such this is the perfect way to gather the insights, best practises and get inspired by real stories to kick off your own journey.
Our team is glad to share our recommended list of podcast to follow in 2021:
The customer experience Podcast explores this challenge at various stages of growth. Each episode features specific topics related to acquisition, personal touch, customer journey, lifecycle marketing, video communication etc.
Not only brand experience related, but absolutely interesting and eye-opening is this weekly podcast featuring the leading thinkers in business and management in interview with Alison Beard, the senior editor at Harvard Business Review.
This podcast reveals secrets of how great brands delight their customers. Useful CX tips, insights and practical advice from leading brands such as Disney, Pandora, Optus and Country Road.
The renown customer experience expert Amas Tenumah specialises in helping with the emotional connections between employees and customers to build loyalty. This podcast revolves all around topics related to customer experience, brand advocacy and the bottom line.
This podcast is hosted by the international CX influencer Colin Shaw and his companion Prof. Ryan Hamilton. It features interesting discussions on how to improve customer experiences and gain growth by understanding your customer’s behavior.
This is one of our favourites: This top-rated customer-focused business podcast explores weekly updates and ideas for accelerating business growth while discussing all topics related customer service, sales growth, challenges and overlooked opportunities.
This is one of our favourites: This top-rated customer-focused business podcast explores weekly updates and ideas for accelerating business growth while discussing all topics related customer service, sales growth, challenges and overlooked opportunities.
This podcast features customer service expert and renown author Shep Hyken interviewing leading business professionals and customer experience experts. It shares tips, insights and real stories on how to succeed and what better to avoid on the journey to achieve a great brand experience.
With captivating interviews from a wide range of CX experts, this podcast is hosted by Jeannie Walters and Adam Toporek. The key focus of the episodes lay in teaching business leaders how to deliver an exceptional CX that creates loyal, raving fans—and higher profits.
Tune in to inspiring examples of customer experiences and practical tips on how to make your customers love your brand even more, hosted by customer retention expert Joey Coleman and social media expert Dan Gingiss. This podcast is definitely upbeat and entertaining.
Whether you’re just getting started with reimagining or are well on your way to launching a new CX strategy, the CX Cast offers interviews and guidance on how to manage your CX approach. Latest research and analysis on customer experience issues are shared on a weekly basis.
Every journey begins with the first step and our team truly hopes that this hit list will help you and your leadership team spark the new beginning. If you have any questions or you’d like a helping hand when getting started, feel free to reach out to our team.
